help.lonestartg.comLonestar Technology Group

Premium Support for Commercial Vehicle Dealers For critical, system down, and after hours emergencies, please leave a message at 817-500-5403. A member of the IT Staff will return your call. Tickets are monitored from 7am to 6 pm Monday through Friday. Requests received outside of those hours will be addressed the next business day. New tickets can be entered from this page, or by sending an email to support@tntxtruck.com Navigate Register or Login Your email Your password Stay Logged In? Login Need a password reminder? Search Knowledgebase Read help articles Downloads Browse our downloads Contact Us We are here to help News Mar 27 Why are items on my ticket not in order? by 0 Comments in General See Items on an Excede Ticket in the Order they were Added When you want to see the lines inside a ticket in the order in which they were added, this can be accomplished by un-sorting the columns in your list view. Sorting by Column in Excede Clicking the name of a column (the column heading) once will sort it in ascending order, with the lowest values at the top. You will notice an arrowhead pointing up next to the heading of a column that is being sorted in ascending order. Clicking the column heading again will sort in descending order, with the highest values at the top. Clicking a third time will un-sort” the column. When there is no column being sorted, the items on the ticket should appear in the order they were added. Note, sorting choices will remain when leaving and returning to the item list. Mar 21 Screen Saver / PC Lock Screen by 0 Comments in General All TNTX Employees, The partners have discussed and agree that additional steps need to be taken to better protect against the unauthorized use of computers and sensitive data. IT will configure all company computers to automatically lock the desktop after 30 min of inactivity. *NOTE: Locking the computer does not stop programs from working in the background. This change will take effect Friday March 22. Background: The security of the data we have access to is of the utmost importance. We are stewards of sensitive data for our customers and also our partner OEMs, other vendors etc. Even if it is just to get a cup of coffee or use the restroom, any amount of time spent away from the computer is an opportunity for our security to be compromised or for sensitive info to be seen by an unauthorized party. It is recommended that you lock your screen manually any time you are going to step away from the computer. Instructions on how to easily lock your computer before walking away from it are below. Please make a conscious effort to adopt this practice across all departments and on every computer. Locking the Screen Press the Windows key (between the left Ctrl and Alt keys) and combine it with the L” key on the keyboard, letting go of both together. Unlocking the Screen Interacting with the computer (wiggling the mouse, pressing a key) should return you to the lock screen. Entering your password will return you to the desktop and whatever applications you had open. Alternatively, clicking switch user will allow a different user to log in, leaving the locked user logged in separately. Questions? Need Help? Please submit a help ticket. Mar 9 Excede v10.0 is here! by 0 Comments in General Below are some of the new icons to provide navigation and/or status within Excede. If you have not already viewed to eLearning courses online, please do so fo more information. List View Icons: Left Navigation Pane Icons: Global and Favorite Icons: Aug 21 Is that email Spam? by 0 Comments in General Jul 9 Need support after hours, or on the weekend? by 0 Comments in General Do you need emergency IT support after hours, or on the weekend, or perhaps during the day if all systems are down? We are available 24/7 via our after hours support number for emergencies by calling the number below. As stated above on this page, we do not monitor help tickets outside of business hours, but are available for emergencies. Call the number below and leave a voice mail. The person on call will be notified and a ticket automatically created to track the event. No need to create a ticket AND call. ← Previous 1 2 3 Next → Quick Links 401k Retirement Plan Arcadium CRM-TNTX Basecamp Company Directory-TNTX Compli Concur Data Insight-TNTX Document Delivery-TNTX DTNA Connect Email Server Status Page Lonestar Truck Group LTG Apparel Order Form LTG Solutions Group MP Web-TNTX MP Web-LTG MP Web-TAG Paragon "Backdoor" TAG Truck Center Used Truck and Trailer Checklist Webmail for TNTX Hazcom Policy SDS/MSDS Info Quick Jump Knowledgebase News Downloads Contact Us Top Helpdesk software provided by...